Frequently Asked Questions

How long will my order take to arrive?

Orders typically arrive within 5–9 business days (1–3 business days processing + 4–6 business days transit). For more details, please see our Shipping Policy.

What is your return policy?

We accept returns within 30 days of delivery, with no restocking fee. Return shipping costs are paid by the customer, and refunds are processed within 7 days of approval. See our Return & Refund Policy for full details.

Do you offer exchanges?

Yes, exchanges are accepted under certain conditions. Please see our Return & Refund Policy for details, or contact us for help with an exchange.

There's a problem with my order — what should I do?

We're here to help! Please contact our customer support team at support@sonafashions.com, and we'll work to resolve the issue as quickly as possible.

How can I get in touch with customer support?

Our team is available Monday to Sunday, 9 AM–6 PM EST. You can reach us at support@sonafashions.com or call +1 904 479 8693.

Do you offer free delivery?

Yes! We offer free delivery on all orders.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.

Do you ship internationally?

Currently, we only ship within the United States.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number and link so you can follow your package's journey.

Do you offer gift cards?

Not at this time.

Contact Us

Have another question? Our customer service team is happy to help.

Email: support@sonafashions.com
Phone: +1 904 479 8693
Hours: Monday–Sunday, 9 AM–6 PM EST

Sona Fashions
Operated by FASHIONDY LLC